Feb 18 2016
Problem I can’t get Unravel to start. Cause This issue can have several causes and it depends a bit on the symptoms you’re seeing. Those can be Nothing happens after pressing play on Origin The game opens but then immediately crashes with the following error message: Unravel has stopped working. The game briefly opens, then […]
Sep 21 2014
Problem I get the following error message when trying to start the game We’re sorry, an error has occurred. Invalid license. Reason code = Missing DLL: [msvcpXXX.dll] Cause The game needs files from the Microsoft Visual C++ Redistributable to run correctly. Unfortunately they are often not properly installed leading to this error. The number can vary and […]
Sep 18 2014
Problem The play button in Origin stays gray and because of this I can’t start the game. Cause Something is still blocking the button, making it think you didn’t update properly The game is already running in the background Solution Open your task manager and look for a process called TS4.exe. Try running the game […]
Sep 17 2014
Problem I get the following error message trying to install the game. Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (1603) Solutions This error can have several causes. Below a few things you can try: Start as Administrator Right-Click on the Origin Icon on your desktop Choose Run as Administrator. […]
Apr 29 2019
[ANNO 1800] Corrupt Cloud-Save prevents game from starting
Problem When I try to start my game, it simply crashes . The last message I see is: Synchronizing your save games with the cloud. I’ve already played quite a few hours so it should run. I also try to play with a friends account and that works fine. Cause Unfortunately cloud save games can […]
By crin • Anno 1800, Help • Tags: Black Screen, Cierre, Cloud, Start Issues, White Screen