• Anno 1800,  Help

    [ANNO 1800] Corrupt Cloud-Save prevents game from starting

    Problem When I try to start my game, it simply crashes . The last message I see is: Synchronizing your save games with the cloud. I’ve already played quite a few hours so it should run. I also try to play with a friends account and that works fine. Cause Unfortunately cloud save games can corrupt and prevent the game from starting because of that. Especially game updates/patches can have unexpected side effects. Solution You need to turn off cloud synchronization and get rid of the faulty cloud saves to solve this issue. To do so, follow these steps: Create…

  • Help,  Unravel Unraveled

    [UNRAVEL] [PC] Startup Issues

    Problem I can’t get Unravel to start. Cause This issue can have several causes and it depends a bit on the symptoms you’re seeing. Those can be Nothing happens after pressing play on Origin The game opens but then immediately crashes with the following error message: Unravel has stopped working. The game briefly opens, then closes again All I get is a black screen with sound playing I get the following error message: Missing Dll: [MSVCP110.dll] Things you can try Depending on the error you’re seeing, the solution that can help you may differ. It’s best to try all the suggestion…

  • Error,  Windows

    Missing DLL: [msvcpXXX.dll]

    Problem I get the following error message when trying to start the game We’re sorry, an error has occurred. Invalid license. Reason code = Missing DLL: [msvcpXXX.dll] Cause The game needs files from the Microsoft Visual C++ Redistributable to run correctly. Unfortunately they are often not properly installed leading to this error. The number can vary and corresponds to the following pack: MSVCP80.dll belongs to Microsoft Visual C++ 2005 MSVCP90.dll belongs  to Microsoft Visual C++ 2008 MSVCP100.dll belongs to Microsoft Visual C++ 2010 MSVCP110.dll belongs to Microsoft Visual C++ 2012 MSVCP120.dll belongs to Microsoft Visual C++ 2013 MSVCP140.dll belongs to Microsoft Visual…

  • Error,  Origin/EA-App

    [ORIGIN] Play button won’t unlock

    Problem The play button in Origin stays gray and because of this I can’t start the game. Cause Something is still blocking the button, making it think you didn’t update properly The game is already running in the background Solution Open your task manager and look for a process called TS4.exe. Try running the game from there or kill the process. Exit Origin completely by clicking on Exit in the menu (clicking on X does not close Origin, it just minimizes it to the tray) and restart Origin as Administrator. Reinstall Origin (you won’t loose your game and the warning…

  • Error,  Windows

    VC++ error code 1603

    Problem I get the following error message trying to install the game. Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (1603)  Solutions This error can have several causes. Below a few things you can try: Start as Administrator Right-Click on the Origin Icon on your desktop Choose Run as Administrator. Uninstall faulty Update Go to Uninstall or change a program Click on Installed Updates Click on Name to sort the updates alphabetically Find Security Update for Microsoft Windows (KB2918614) Uninstall the Update Restart your computer Reinstall Sims 4 again as administrator. Reinstall VC ++  Redistributable Check…