Delete cache files
To be able to load faster, Apps store data in so called cache files. The App checks on startup if those files are available and if so, they are loaded. If they are not available, they are created.
Over time these files accumulate out-of-date data and because of this, it’s best to delete them from time to time (just as you delete your browsers cache from time to time)
Make sure Origin is not running anymore by clicking on the Origin menu in the system tray and choosing Exit.
The files to delete can be found here:
These folders are hidden by default. Please refer to this article to unhide them.
- C:\ProgramData\Origin — Everything except for the following sub directory: DO NOT DELETE: C:\ProgramData\Origin\LocalContent
- Origin folder in C:\Users\<username>\AppData\Local\
- Origin folder in C:\Users\ <username> \AppData\Roaming\
Deleting these folders has no influence on the games in your Origin library. Those are saved to your account and have nothing to do with the actual Origin client.
The Diagnostics Tool for Mac does the same and more.
Find all details and a download link on it here: How to reset Origin on Mac.
Source: EA
Instructions
Use this method if EA app opens normally and you need to fix a problem within the app
Click on the triple bar in the upper left corner and choose Help – App Recovery
Click Clear Cache in the appearing window.
EA app automatically restarts.
Instructions
Use this method if EA app doesn’t open
Click on the Windows Start menu and find the EA folder, expand that with the down arrow and click on App Recovery
Click Clear Cache in the appearing window.
EA app automatically starts when the cache files are cleared.
