[ORIGIN] Issues with installing and updating Origin and Origin Games


Some system currently have issues updating and installing Origin itself as well as downloading patches of Origin games.

  • Cour download has been paused. Origin needs to download files and is waiting for permission.
  • Error Codes 9:0: Whoops – an installer encountered an error


It looks like that the Origin Windows services “Origin Client Service” and “Origin Web Helper Service” are unable to give the correct permissions to the program. Without those services, the program would show a UAC prompt which doesn’t appear if the services are active.


Workaround that currently works

  • Press the windows key
  • Type: Services
  • Click in the search results on Services
  • Search for Origin Client Service in the list.
  • Right-click on Origin Client Service.
  • Click on Properties
  • Choose Disabled under Startup type.
  • Click on Stop to stop the service.
  • Click on Apply
  • Repeat for  Origin Web Helper Service
  • Reboot your PC.


  • Press Windows+R
  • Type msconfig in the appearing window and press ENTER.
  • Change to the tab Services
  • Check: Hide all Microsoft services
  • Search for Origin Client Service in the list and remove the check mark to deactivate.
  • Repeat for Origin Web Helper Service
  • Click on OK
  • Reboot your PC.

For Error Codes 9:0

  • Close down Origin
  • Navigate to C:\Program Files (x86)\Origin (folder may differ depending on your installation) and delete the file libeay32.dll
  • Reboot your PC
  • If you get a message that you can’t delete libeay32.dll because Origin Web Helper Service is running, deactivate the service as described above, reboot your PC and try again.