FAQ,  Origin/EA-App

[EA app] FAQ

Below you can find some commonly asked questions about EA’s replacement for Origin. Origin can still be used for the time being, especially since quite a few features haven’t been implemented in the app yet. For older games especially it’s advisable to still use Origin.

You can download Origin here (link will immediately initiate the download): Mac, PC

Please see this post of Sims 4 specific questions: Sims 4 and EA app. I would not recommend EA app for any older Sims titles at the moment.

For more common questions, please refer to the official EA app FAQ.

Yes. As per March, 1st 2023 everyone that is on Windows was migrated over to EA app.

Mac user continue to use Origin.

No, you won’t lose any save games or content you have added to your game. Switching over to EA app should have no effects on playing the game (exceptions because of issues apply).

I do recommend backing up your user data though. You can usually find a folder for your game in Documents\Electronic Arts.

If you do find your saves missing, make sure you weren’t switched from the local folder to oneDrive or vice versa.

No, you don’t need to do anything. EA app will just recognize your installation.

The default installation path has changed from C:\Program Files (x86)\Origin Games to C:\Program Files\EA Games but if you changed your path in Origin, that should be reflected in the settings in EA app as well.

Instructions

Click on the triple bar and choose Settings

Click on the Download Tab.

Under Downloads you can edit the path or restore the default.

The path set here only affects games you newly install. Already installed games will not be moved.

It’s currently not possible to move your installation to a different location. You will need to uninstall the game and reinstall it to your new location or continue to use Origin instead.

Different from Origin, EA app lets you change the language on the fly. This means EA app does not need to be restarted after changing the language. Be aware that currently not all languages that are supported for Origin are supported for EA app

Instructions

Click on the triple bar and choose Settings.

Click on the Application tab

Choose a different language from the drop-down menu. You can also change your region here.

It’s currently not possible to change the language of a game in EA app. Either reinstall Origin or reinstall the game and choose a different language from the install menu.

The In-game overlay in EA app is the same as Origin-in-game. It provides an overlay while you play the game that displays friends list and similar. As Origin-in-game it can lead to issues, so if you don’t need it, it’s best to just turn it off.

Instructions

Click on the triple bar and choose Settings.

Click on the Application tab.

Scroll down to In-game overlay. Set the toggle to off/on depending on your preferences.

If you don’t want to update EA app immediately each time there’s an update for it, you can turn automatic updates off in your settings. This does not affect updating your games.

Instructions

Click on the triple bar and choose Settings.

Click on the Application tab.

Set the toggle for Application updates to off/on depending on your preferences.

If you prefer to update a game on your own terms, you can do so. If you start EA app, it will do so in online mode unless you cut the Internet connection. If you turned off automatic updates, the game will ask you to update and you can’t play until you do. To get around this, you can place the game in offline mode which will revert the button to Play.

Be aware that any online components won’t be playable until you update your game.

EA app does not seem to have this option. If you want to turn them off, you need to use Origin.

Instructions

Click on the triple bar and on About.

Find the version number on top of the appearing window.

EA app is currently Windows only. Continue to use Origin.

It should work the same way now as with Origin but there are still problems.

If you buy a game somewhere else or get a free code, you will need to redeem this code on your account to get the game.

Instructions

Click on Library and then on the Redeem Code button.

Enter the code in the window that appears and click Next.

Verify that you are redeeming the code on the correct account.

Find the new game in Library or in Add-ons of your game to download and install.

Gifting is currently not an option on EA app.

EA app currently has a few issues. Try the following if the game or DLC of the game doesn’t show up in Library or doesn’t appear the game.

  • Make sure you logged in with the correct account. Always use the email address to login and not the user name
  • Try repairing the game
  • Delete the cache files
  • EA app is unable to recognize DLC properly if you don’t have an active Internet connection (Bug)
  • Starte EA app as administrator or in comparability mode.

You can report your issues or get help at EA app Bug Reports & Technical Issues at AHQ.

If you have issues related to your account, it’s best to contact support directly.

EA has a Trello board where you can check the newest developments (although it doesn’t seem to get updated as regularly anymore). You don’t need a Trello account to check it out.

There is currently no list but you can check out the EA app Bug Reports & Technical Issue forum at AHQ for info on what’s being reported.

Last Updated: March 12, 2023