Technical Issues
Apr 23 2019
To install the game an Internet connection is required. The connection is only necessary to activate the game and to have access to the online features (multi-player) After installation/activation you can put Origin in offline mode and play without Internet connection. You can’t close or uninstall UPlay though as this is always needed to play […]
Mar 20 2019
Introduction Windows 10 Defender comes with a security feature called controlled folder access. This feature is to protect folders from unauthorized changes by malware and other unfriendly applications. On activation of the feature, it’s mainly the user folders that get protected which often leads to unwanted locking of the folder which in turn keeps applications […]
Feb 8 2019
It can happen that graphics drivers get so badly corrupted, that the installation routine of the software isn’t able to repair them. In that case it’s a good idea to do a clean re-install of the drivers. A great tool that can help you with this is DDU (Display Driver Uninstaller) Note: These instructions in […]
Sep 27 2015
Problem I get the following error message when trying to start the game We’re sorry, an error has occurred. Invalid licence. Reason code = Missing DLL: [MFPlat.DLL] Error: 0x7E Cause This issue occurs if you have the Windows N or Windows KN editions which include the same Features as the standard Windows except media related […]
Sep 21 2014
Steps to take Error messages and logs can most often help identifying why a program crashes. Windows logs a lot but it’s sometimes hard to find out where. Once such place is the reliability monitor. Follow these steps to get the error from that monitor. Opening the reliability monitor Show critical events A window will […]
Sep 21 2014
Problem I get the following error message when trying to start the game We’re sorry, an error has occurred. Invalid license. Reason code = Missing DLL: [msvcpXXX.dll] Cause The game needs files from the Microsoft Visual C++ Redistributable to run correctly. Unfortunately they are often not properly installed leading to this error. The number can vary and […]
Sep 18 2014
Problem The play button in Origin stays gray and because of this I can’t start the game. Cause Something is still blocking the button, making it think you didn’t update properly The game is already running in the background Solution Open your task manager and look for a process called TS4.exe. Try running the game […]
Sep 17 2014
Problem I get the following error message trying to install the game. Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (1603) Solutions This error can have several causes. Below a few things you can try: Start as Administrator Right-Click on the Origin Icon on your desktop Choose Run as Administrator. […]
Sep 13 2014
Introduction To be able to load faster, Origin stores data in so called cache files. Origin checks on startup if those files are available and if so, they are loaded. If they are not available, they are created. Over time these files accumulate out-of-date data and because of this, it’s best to delete them from […]
Apr 23 2019
[ANNO 1800] Everything about Saves
Where can I find my saves ? The save can be found in the following folder: Documents\Anno 1800\accounts\<long number> After starting a new game you will be asked for a name which you can choose to your liking. The game will then create one folder per name in the file system. Each folder contains all […]
By crin • Anno 1800, Technical Stuff • • Tags: Saves