Technical Issues
Sep 27 2015
Problem I get the following error message when trying to start the game We’re sorry, an error has occurred. Invalid licence. Reason code = Missing DLL: [MFPlat.DLL] Error: 0x7E Cause This issue occurs if you have the Windows N or Windows KN editions which include the same Features as the standard Windows except media related […]
Sep 21 2014
Steps to take Error messages and logs can most often help identifying why a program crashes. Windows logs a lot but it’s sometimes hard to find out where. Once such place is the reliability monitor. Follow these steps to get the error from that monitor. Opening the reliability monitor Show critical events A window will […]
Sep 21 2014
Problem I get the following error message when trying to start the game We’re sorry, an error has occurred. Invalid license. Reason code = Missing DLL: [msvcpXXX.dll] Cause The game needs files from the Microsoft Visual C++ Redistributable to run correctly. Unfortunately they are often not properly installed leading to this error. The number can vary and […]
Sep 18 2014
Problem The play button in Origin stays gray and because of this I can’t start the game. Cause Something is still blocking the button, making it think you didn’t update properly The game is already running in the background Solution Open your task manager and look for a process called TS4.exe. Try running the game […]
Sep 17 2014
Problem I get the following error message trying to install the game. Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (1603) Solutions This error can have several causes. Below a few things you can try: Start as Administrator Right-Click on the Origin Icon on your desktop Choose Run as Administrator. […]
Sep 13 2014
Introduction To be able to load faster, Origin stores data in so called cache files. Origin checks on startup if those files are available and if so, they are loaded. If they are not available, they are created. Over time these files accumulate out-of-date data and because of this, it’s best to delete them from […]
Jun 8 2013
Issue There are two reasons why the game won’t recognize your graphics card properly Your card is too new. The game doesn’t know it exists You have a integrated as well as a dedicated graphics card (Integrated Graphics Vs. Dedicated Video Card) To check if the game recognizes your card, open the file documents\electronicarts\thesims3\DeviceConfig.log or documents\electronicarts\thesims4\Config.log with […]
Oct 12 2012
For many issues, the only way to get help is by contacting EA Customer Support. Examples for such issues are problems with your accounts, purchases and serial numbers. EA Game Advisors can be found as follow Click on https://help.ea.com/en/contact-us/ Click on the orange NEXT button Select a platform Click on the orange NEXT button Select […]
Aug 9 2012
Problem I’ve downloaded the Origin and now I can’t login. All I get is the following error message: You Must Be Online When Logging In For The First Time Cause There’s a low level problem going on. EA is working on it. Your Antivirus program/ firewall is blocking the connection You’re using a proxy that […]
Feb 8 2019
Clean re-install of graphics drivers with Display Driver Uninstaller (DDU)
It can happen that graphics drivers get so badly corrupted, that the installation routine of the software isn’t able to repair them. In that case it’s a good idea to do a clean re-install of the drivers. A great tool that can help you with this is DDU (Display Driver Uninstaller) Note: These instructions in […]
By Holger1405 • Technical Stuff • • Tags: AMD, DDU, Graphics Card, graphics driver, Nvidia