Apr 29 2019
Problem I’m getting the following error message The program can’t start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem. Cause VCRuntime140.dll belongs to Visual C++ Redistributable für Visual Studio 2015. The cause for this error are either a corrupt installation or the lack of the correct redistributable. 32-bit […]
Apr 29 2019
Problem When I try to start my game, it simply crashes . The last message I see is: Synchronizing your save games with the cloud. I’ve already played quite a few hours so it should run. I also try to play with a friends account and that works fine. Cause Unfortunately cloud save games can […]
Apr 28 2019
Problem My game doesn’t save anymore. If I start the game the next time, all progress is lost. The game also sometimes crashes when trying to save. Cause The most common cause for this that something is blocking the access to the local saves folder which leads to the game not being saved and crashing. […]
Apr 28 2019
Introduction Most of the newer games today offer cloud saving. Saves will be uploaded to the Ubisoft servers and can be used by simply logging in with the same Ubisoft account. Cloud saves are a convenient way to exchange data between computers and to create a backup. In my opinon, they don’t replace local backups […]
Apr 27 2019
Problem I change the right-click menu to off but on the next game start it’s reset to on. Cause Changing the option isn’t saved into the engine.ini file. Because of this, the change is not permanent and only affects the current gaming session. Solution Change the option manually in the engine.ini instead: Search for the following […]
Apr 26 2019
Problem I would like to change the feedback quality in the option but I don’t get an an selection list when I click on it. Only the arrow changes from an downwards arrow to a upwards one. Cause It only seems like the list doesn’t open, since the feedback quality is the last entry in […]
Apr 25 2019
Problem I have a fire/riot/sickness in my town but I can’t mobilize extra emergency service as the interface is broken. Sometimes the interfaces are also mixed up so that I see the hospital one for the fire station. Cause Unclear Solution Try clicking on a different fire station to see if it goes away. If […]
Apr 25 2019
Problem I had a large amount of money and suddenly I’m in the negative although I didn’t buy anything Solution There are several options where the money might have gone Only buy a small amount of watches and phonographs. They are pretty expensive and if you fill your warehouses with them your money can vanquish […]
Apr 23 2019
Content On which OS is Anno 1800 available ? What are the system requirements ? Do I need an Internet connection ? How can I play Anno 1800 offline ? Which editions are there and what’s the content ? What is the Imperial Pack ? Where can I find my extra content ? How do […]
May 3 2019
[UPLAY] Verify files
Introduction Sometimes game files can become corrupt or create issues. Especially after incomplete downloads/installation or game updates, problems can start occurring. If you have issues in your game or it lags a lot, the first troubleshooting step is to repair your game (aka verify game files). This process synchronizes the installation files with the files […]
By crin • FAQ, UPlay • • Tags: Repair, Troubleshoot, Verify